Refund & Returns Policy

Effective Date: November 21, 2024

At Hindtech IT Solutions, we want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, we offer a simple and fair return and refund process. Please review the following details to understand how our returns and refund process works.

1. Eligibility for Returns

  • Returns Window: We accept returns for products within 30 days from the date of purchase.
  • Condition of Products: To be eligible for a return, the product must be unused, unopened, and in original packaging. Products that have been used, damaged, or modified are not eligible for return.
  • Exclusions: Custom or personalized products, including products that are not in their original condition, cannot be returned.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to hlpcounselor@gmail.com with your order number, the item you wish to return, and the reason for return. You can also reach us via our customer support form on the website.
  2. Return Authorization: After receiving your request, we will provide you with a Return Authorization Number (RAN). This number is essential for the return process and helps us track your return efficiently.
  3. Prepare the Package: Securely pack the product in its original packaging, including any accessories, manuals, or other items that were included in the original order.
  4. Return Shipping: You are responsible for the return shipping costs unless the item is defective or the return is due to our error. We recommend using a tracked shipping method to ensure the safe return of your item.
  5. Send the Product: Return the product to the following address:Hindtech IT Solutions
    Indira Nagar Sector 10,
    Lucknow, India

3. Refund Process

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

  • Refund Approval: If your return is approved, we will issue a full refund to your original method of payment. This typically occurs within 7-10 business days after we receive and inspect the product.
  • Refund Rejection: If the returned item does not meet the eligibility criteria (e.g., used, damaged, or opened), we may reject your return and no refund will be issued. We will notify you if this is the case.

4. Fees and Costs

  • Return Shipping: Return shipping costs are generally the responsibility of the customer. If the return is due to a mistake on our part (e.g., incorrect item shipped or defective product), we will cover the cost of return shipping.
  • Restocking Fees: Currently, we do not charge any restocking fees for returns.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will provide you with instructions on how to return the defective item for a full refund or exchange.

To ensure your return is processed as quickly as possible, please include:

  • Photos of the damaged or defective item
  • A description of the issue
  • Your order number and Return Authorization Number (RAN)

6. Exchanges

We do not offer direct exchanges. If you would like a different item, we suggest initiating a return for the original item and placing a new order for the desired product.

7. Non-Returnable Products

Certain products are non-returnable, including:

  • Opened or used products that are not in their original condition
  • Custom or personalized items (if applicable)

8. Contact Information

If you have any questions regarding our return and refund policy, or if you need assistance with your return, please do not hesitate to contact us:

Our customer service team is available to assist you during business hours and will respond to your inquiries as quickly as possible.

Please Note: This Returns and Refunds Policy is subject to change. We recommend reviewing the policy periodically for any updates. By purchasing from demo.hindtechitsolutions.com, you acknowledge and agree to abide by the terms outlined in this policy.

Thank you for choosing Hindtech IT Solutions!